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Mrs. Gomez, a newly admitted resident, has been diagnosed with pneumonia. The staff at the care center has been instructed to use proper infection control procedures when taking care of Mrs. Gomez.

Laurie, a nursing assistant, decides to make Mrs. Gomez her first stop of the day. Before she enters Mrs. Gomez’s room, she puts on a gown, mask, protective eyewear, and gloves. She knocks on the door and enters when Mrs. Gomez replies.

When Mrs. Gomez sees Laurie covered in her personal protective equipment (PPE), she becomes afraid. Her illness has made her confused, and Laurie’s appearance is startling. Laurie tries to ease Mrs. Gomez’s fears by smiling and calmly saying hello and introducing herself. She doesn’t rush her way toward Mrs. Gomez and continues speaking calmly and talking about the care center and how they will all help Mrs. Gomez get better.

After a few minutes, Mrs. Gomez is more relaxed, and Laurie approaches her and explains that she will be taking her vital signs and seeing if there is anything she can do to help Mrs. Gomez feel better. The entire time Laurie is working with Mrs. Gomez, she keeps talking in a pleasant, conversational manner.

Laurie leaves telling Mrs. Gomez she’ll be back soon. Before she leaves the room, she removes her gloves, eyewear, mask, and gown and places them in the waste container.

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© 2015 by Southwest Adult Basic Education

Project made financially possible through grants from:

Southwest Initiative Foundation, Marshall Community Foundation, Southwest Regional Transition Partners, Southwest Adult Basic Education, Marshall Healthcare Partners