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Mrs. Miller Asks for a Favor

Julie is a nurse assistant in a nursing home. Mrs. Miller is one of the elderly residents. Julie has known Mrs. Miller for over two years. They are very friendly with each other.

Sometimes Mrs. Miller asks Julie to do favors for her. She complains about the food in the dining room and asks Julie to take her out for lunch to a nearby restaurant. Julie politely declines. She tells Mrs. Miller she cannot take her for lunch outside the nursing home. 

Mrs. Miller asks again in a few days. Sometimes she even offers Julie money to take her to the restaurant or to a park. Some of the residents have family members who visit and take them outside the nursing home for an outing. Mrs. Miller does not have any family members who can take her for an outing. 

Julie wants Mrs. Miller to be happy in the nursing home, but she feels uncomfortable with her requests. She doesn’t want to hurt Mrs. Miller’s feelings. Mrs. Miller is becoming more demanding lately, asking daily for Julie to take her on an outing. Julie decides to talk with her supervisor about how to handle this situation.

Nurse assistants must follow the law, but there will be times that they must also make decisions based on what they personally know to be right or wrong. These decisions are ethical decisions. Julie’s supervisor can help Julie be sure that the way she is handling the situation with Mrs. Miller is ethical.

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© 2015 by Southwest Adult Basic Education

Project made financially possible through grants from:

Southwest Initiative Foundation, Marshall Community Foundation, Southwest Regional Transition Partners, Southwest Adult Basic Education, Marshall Healthcare Partners