Air Conditioner Not Working
The window air conditioner in room 212 is not working, and the temperatures are getting warmer. Knowing that the resident in 212 has trouble breathing in warm weather, Mary Beth, a nursing assistant working on the unit, completes a work order for Maintenance to repair the air conditioner.
Two days later, when Mary Beth checks on the resident in 212, she notices that the resident is having trouble breathing and the temperature in the room is quite warm. Mary Beth first checks with other staff members to see if they know what is happening about the air conditioner, but none of them know if anything has been done. Mary Beth’s next step is to check the maintenance log to see if there are any notes about the work. The maintenance log does not show any work scheduled or completed for the problem in room 212.
Mary Beth checks with her supervisor about what she should do next and about her concerns for her patient. The supervisor thanks Mary Beth for her concern and asks her to check in with the Maintenance Department to find out the status of the repair.
The maintenance supervisor is in his office when Mary Beth stops in, and he listens to her concerns. He checks his copy of the maintenance log and sees that a new air conditioner has been ordered for room 212 and that it will be delivered the next day. After Mary Beth explains the resident’s breathing difficulties, the maintenance supervisor assures Mary Beth the new unit will be installed as soon as it arrives tomorrow.
The next day, Mary Beth checks on the resident in room 212 and is pleased to see a new air conditioner quietly humming and the patient breathing without difficulty.